Support
For any question, write to us: [email protected]
To manage your screens or delete your account, go to your account page
Your account page opens after you link a screen, and stays open for 12 hours. If it is no longer open, write to us or remove Wondiru in Seller Central.
Frequently asked questions
Why doesn't the screen list my WiFi network?
The screen only works with 2.4 GHz networks. If your router has separate names for 2.4 GHz and 5 GHz, choose the 2.4 GHz one. If it only offers 5 GHz, turn on 2.4 GHz in the router settings.
What do I do if the code has expired?
Codes are valid for 10 minutes. Get a new code on the screen and start again.
Why does the screen ask me to link it again?
Your Amazon authorisation was withdrawn or is no longer current. Amazon requires a new one every 365 days. Follow the steps on the screen to link it again; for now, that creates a new Wondiru account with default settings.
Why don't the figures match Seller Central?
Differences are expected, for example because of time zones or currency conversion.
All the reasons the figures can differ
How do I unlink a screen?
While your account page is open, find the screen in your list and unlink it. The screen goes back to setup, and we delete its details and settings. Wondiru stays in your authorised apps in Seller Central until you remove it there.
How do I delete my account, and what happens to my data?
While your account page is open, choose to delete your account. We delete the Amazon authorisations we hold at once, and then everything else, and your screens go back to setup. If that deletion is interrupted, what is left is deleted at most 32 days later. Backups keep the data for at most 14 more days. Wondiru stays in your authorised apps in Seller Central until you remove it there. If your account page is not open, write to [email protected].
How do I withdraw the permission in Seller Central?
In Seller Central, open the list of apps you have authorised and remove Wondiru. We notice the next time one of your screens asks our server for credentials. If no other region is still authorised, the account is deleted 30 to 32 days later. If no screen of yours is switched on and online, it is deleted at most 397 days after you gave its last authorisation, as long as the daily runs complete.
How can I try Wondiru?
Wondiru is in private beta. Write to us at [email protected].